Step 1: Decide what to wipe from the device Microsoft Windows 10 devices must be enrolled in Windows device management.iPhones and iPads with a device policy profile.Android devices with the Android Device Policy.Mobile devices ( Requires advanced mobile management):.Endpoints must be managed with Drive for desktop. In Device Owner mode (company-owned devices and personal devices set up as “work only”).Currently under basic mobile management but previously under advanced mobile management.Note: For Android devices that meet all the following conditions, you can only wipe the device (not the account): Mobile devices must be managed (basic or advanced mobile management).System requirements To wipe an account from a device If you enable OEM unlock, factory reset protection doesn't activate.The account must be active, and never been deleted or suspended and then restored. If you use factory reset protection, before you wipe a device and reset it, ensure you can access an associated admin account.
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